Nibbly Customer – Terms, About & Agreement

ℹ️ About Nibbly

Nibbly is your local marketplace for groceries, meals, fresh produce, meat & fish, bakery, and daily essentials. Order from nearby stores and restaurants and get fast, reliable doorstep delivery with secure digital payments.

📲 How to Use the App

1. Open the app and log in with your mobile number.

2. Allow location to see stores near you.

3. Browse categories or search for items.

4. Add items to cart and review your order.

5. Choose delivery address, time, and payment method (online/COD if available).

6. Place order and track live status till delivery.

Tip: Replace the screenshots/*.png paths with your actual image files.

📜 Terms & Conditions

• Account & Eligibility: You must provide accurate account details and maintain the confidentiality of your login.
• Orders: Item prices, availability, and delivery ETA may vary by store and location.
• Payments: You may pay online or by COD (where enabled). For online payments, bank/payment gateway T&Cs apply.
• Cancellations & Refunds: Cancellation windows and refund timelines depend on order status and payment method.
• Delivery: Delays can occur due to weather, traffic, or store preparation time. We try our best to keep you updated.
• Prohibited Use: Any fraudulent activity, abuse of offers, or harassment of riders/stores may lead to account suspension.
• Returns/Quality Issues: Raise issues via the app or support; eligibility depends on item type (e.g., perishable goods).
• Privacy: We protect your data per our Privacy Policy; do not share rider/store personal information publicly.
• Policy Changes: Nibbly may update features or terms; continued use indicates acceptance.

Note: For safety and hygiene, perishable items may not be returnable unless damaged/incorrect at delivery.

📞 Contact Us

If you need help or face any issue, contact us:

• Email: support@nibbly.in
• Phone: +91 9859949299
• Office: Nibbly Headquarters, Naharkatia, Assam

📝 Complaint Section

Submit your complaint below — it will open WhatsApp with the details prefilled to our support number.

✅ Agreement

By clicking “I Agree”, you confirm that you have read and accepted the Terms & Conditions, About Nibbly, How to Use the App, and Complaint Policy.